This Refund Policy explains the conditions under which returns and refunds are accepted at Morton Lee. We aim to provide a fair and transparent process for all customers while maintaining product quality standards.
Products may be returned within 14 days of delivery if they are unused and in original condition. Items must be returned with all original packaging and components where possible. Returns that do not meet these conditions may not be accepted.
Certain items may not be eligible for return due to hygiene or installation factors. Products that have been installed, used, or damaged after delivery cannot be refunded. We recommend checking all items upon arrival before installation.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to the original payment method. Processing time may vary depending on your payment provider.
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a tracked delivery service to ensure safe return of items. We are not responsible for lost or damaged return shipments.
If you receive a defective or incorrect product, please contact us within 48 hours of delivery. Provide clear photos and a description of the issue for faster resolution. We will arrange a replacement or refund where appropriate.
For refund requests or assistance, contact us at contacts@mortonleeltd.com. Our support team will respond as soon as possible.